Frequently Asked Questions


Where and how my pastries are made?

Our pastries are all handmade and freshly baked daily at our central kitchen in each cities, then delivered to the stores every morning. We use only the very best ingredients available, including free range eggs, New Zealand butter, Japanese cake flour, fresh Australian cow milk, world known chocolates including Valrhona, Cacao Barry and Callebaut, and all-natural fruits, homegrown edible flowers, including Tahitian vanilla.

How long will my pastries stay fresh for?

All our products are made without artificial preservatives and we always recommend eating them on the day to enjoy them at their best. You can find each product's care instructions and best served on our website.

When storing pastries in the fridge, except cookies and croissants, always allow it to come to room temperature before serving. We do not recommend freezing our pastries.

How far ahead should I order my cake?

We recommend ordering cakes a minimum of two days in advance. For weddings and other large orders it is advisable to give us as much notice as possible. Larger cakes, especially bespoke caterings, require more notice and we recommend giving at least two weeks’ notice or more if possible. 

We will always try to accommodate last-minute orders whenever we can; if you have a cake emergency and need an urgent order please call us and we'll do our very best to help.

Do you accept custom orders?

We accept custom orders for events and souvenirs. Kindly contact us to discuss further information.

Can I have my pastries delivered?

We deliver with our personal courier around Jakarta, Tangerang, and Medan. We apply a flat delivery fee of IDR 60.000 around Jakarta, and IDR 30.000 around Medan (free delivery for orders above IDR 600.000). For Tangerang, the delivery fee varies from IDR 60.000 to IDR 150.000 depending on the location. 

Can I have my pastries shipped outside of Medan / Jakarta?

To avoid damaged and melted pastries, we don't ship outside of Medan and Jakarta due to our fragile pastries that need to be kept chilled. However, we do recommend requesting your loved ones to hand-carry during their trip to Jakarta and Medan.

Are my pastries Halal?

We are proud to mention that our pastries are Halal (no pork), but some may contain dash of alcohol as flavourings. Let us know if you need any special food requirements, we will try our best to cater to your needs.


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